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CityKidz is seeking a passionate & outgoing Community Outreach Specialist to join in our mission of building nurturing personal relationships with children and caregivers. Community Outreach Specialists will have a front row seat as our children grow and dream and see lives transformed. The ideal candidate has experience with Children & Youth, passion for relationship building and having a positive impact within their community.

About CityKidz:

In Canada, 1 in 5 children is growing up below the poverty line. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we’re looking for committed people who will work with us to help kids dream big dreams and reach their full potential. CityKidz is a non-profit, Christian organization dedicated to increasing resiliency and inspiring big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time.

Position Overview:

The Community Outreach Specialist is a part time, 30 hours/month contract position and member of the Programs team. The Community Outreach Specialist will build and establish nurturing relationships with children and caregivers in a designated service area. They will accomplish this through weekly Home Visits and CityKidz Saturday Programming. Through weekly Home Visits, Specialists provide valuable information about CityKidz programs, events, and policies, ensuring that families are informed and engaged. They actively build relationships, fostering trust and understanding, and work towards creating a supportive network within the community. They only serve as ambassadors of CityKidz but also play a crucial role in identifying and addressing the unique needs of each family.

This position is up to 13 hours per week.

Work hours will be shared in interview process.

Responsibilities:

Connects Visit Leader:

• Give leadership to designated community in Hamilton
• Provide communication to registered families regarding CityKidz programs, events and policies
• Consistently build relationships with participants and caregivers
• Recruit new participants using CityKidz enrolment process
• Serve as a brand ambassador of CityKidz, representing faith, hope and love in the community in a safe and inclusive way
• Report any concerns of child safety to the Coordinator of Community Outreach and/or Children’s Aid Society
• Schedule volunteers to support Connects Visits

Saturday Bus Leader:

• Give leadership to transporting children to and from CityKidz programs, maintaining the safety of participants and volunteers
• Create experience of safety, fun and program anticipation and relationship building during bus experience
• Participate in CityKidz Saturday show and be a role model to participants, Jr Leaders and volunteers of how to engage with the show
• Foster relationships with Bus Team Members & Jr Leaders
• Provide coaching to Team Members
• Schedule Bus Team Members for Saturday Program

 Saturday Program Support:

• Support CityKidz Saturday program in logistics roles

Community Outreach:

• Participate in the planning and implementation of participant recruitment and retention events in the community 
• Research community groups to enhance knowledge amongst volunteers to share information to families 

Administration & Reporting:

• Complete weekly accountability reports and metrics for community outreach work
• Maintain accurate map of neighbourhood
• Attend monthly Community Outreach Team Meeting
• Attend biweekly 1:1 with supervisor
• Support annual program evaluation process and other community surveys

Qualifications and Demonstrated Skills:

• Ability to make decisions within policy, with excellent verbal communication
• Know the values and working culture of CityKidz.
• Minimum 21 years of age
• Comfortable working in Microsoft Office, Teams, Canva
• Organized, detail oriented and able to prioritize work
• Ability to work independently with moderate supervision, and within a team
• Ability to develop, schedule and coach a team of 5-10 volunteers
• Comfortable working with diverse multi-faith/denominational communities
• Experience working with vulnerable populations
• Flexible schedule – Evenings & Weekends
• Adaptable and enjoys change
• Demonstrated ability to thrive in a fast-paced organization
• Desire to learn and grow their skills
• Comfortable being on buses
• Has a driver’s license, regular access to a vehicle

What We Provide:

• A unique work experience which provides self-satisfaction and the opportunity to create positive change in our community  
• An opportunity to be part of a dynamic team where you will be able to develop your skills and increase your knowledge of the profession

CityKidz is committed to an inclusive, equitable, accessible workplace, and welcomes applications from racialized communities, persons with disabilities, members of minority groups, and all who reflect the diversity of our community. CityKidz accommodates the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.  Please advise the hiring manager to ensure your accessibility needs are accommodated through this process.

Thank you for your interest in CityKidz and please note that only successful candidates will be contacted. For more information about CityKidz please visit www.citykidz.ca. 

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CityKidz is seeking an organized and professional Toy Store Assistant to support the Gift of Christmas program. The ideal candidate can work efficiently in a fast-paced environment, is well organized, a team player, and self-motivated. 

About CityKidz:

In Canada, 1 in 5 children is growing up below the poverty line. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we’re looking for committed people who will work with us to help kids dream big dreams and reach their full potential. CityKidz is a non-profit, Christian organization dedicated to increasing resiliency and inspiring big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time.

Position Overview:

Reporting to the Manager of Programs and functionally supervised by the Coordinator of Program Admin and Logistics, the Toy Store Assistant supports all tasks in the Toy Store for our Gift of Christmas program. The Toy Store Assistant ensures the tasks to run the Toy Store are complete with excellence. 

Responsibilities:

Administration:

• Inventory a large number of toys coming in daily.
• Keep accurate records of gift and supply inventory.
• Prepare gift selection supplies (organize labels, rosters, wish lists, etc.).

Toy Store Setup and Teardown:

• Set up and organize the Toy Store for receiving, sorting, and distribution of gifts.
• Move large bags (up to 25 pounds) of toys from storage to the store area during setup week, throughout the program, and during teardown.
• Organize toys according to a categorized system as directed for the gift selection process.
• Complete post-season inventory, organization, and a full clean of all supplies and storage. 

Toy Store Support:

• Assist volunteers and staff with gift selection, wrapping, and processing.
• Assist with preparing toys for distribution to children.
• Support teams while deliveries are in process.
• Assist with gift distribution to community partners as per CityKidz policy and procedures.
• Ensure the Toy Store is cleaned, organized, and restocked after each day of activity.

Program Support:

• Support with Connects Visits as needed.
• Support with program initiatives as needed.

Qualifications and Demonstrated Skills:

• Strong organizational skills and excellent attention to detail.
• Superb interpersonal and conflict resolution skills.
• Ability to work independently and collaboratively with various departments, teams, volunteers, and donors.
• Ability to interact with volunteers and donors in a professional manner, representing CityKidz well.
• Comfortable working on your feet for most shifts in a fast-paced, demanding environment.
• Ability to lift large bags of toys (up to 25 pounds).
• Ability to work Monday to Friday with various shifts including evening hours.
• Access to a personal vehicle.
• Hourly Shifts:
  • * Shifts are generally between 8:30 AM – 4:30 PM or 2:00 PM – 10:00 PM.
  • * Up to 44 hours a week.

CityKidz is committed to an inclusive, equitable, accessible workplace, and welcomes applications from racialized communities, persons with disabilities, members of minority groups, and all who reflect the diversity of our community. CityKidz accommodates the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.  Please advise the hiring manager to ensure your accessibility needs are accommodated through this process.

Thank you for your interest in CityKidz and please note that only successful candidates will be contacted. For more information about CityKidz please visit www.citykidz.ca. 

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CityKidz is seeking an experienced and passionate Coordinator of Volunteer Development to lead and grow our volunteer program. If you are energized by building community, developing people, and creating meaningful volunteer experiences, this full-time leadership role offers an opportunity to make a lasting impact in the lives of children, families, and volunteers.

About CityKidz:

In Canada, 1 in 5 children is growing up below the poverty line. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we’re looking for committed people who will work with us to help kids dream big dreams and reach their full potential. CityKidz is a non-profit, Christian organization dedicated to increasing resiliency and inspiring big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time.

Position Overview:

Reporting to the Manager of Programs, the Coordinator of Volunteer Development provides strategic leadership for CityKidz’ volunteer program. This role is responsible for developing and implementing volunteer recruitment, engagement, retention, training, and recognition strategies that support CityKidz’ mission and organizational goals.

The Coordinator of Volunteer Development ensures volunteers are effectively recruited, onboarded, trained, supported, and celebrated while fostering a healthy, mission-driven volunteer culture. This role collaborates closely with staff, community partners, and volunteers to strengthen volunteer engagement and support the successful delivery of CityKidz programs and services.

Responsibilities:

Volunteer Recruitment, Intake & Placement (25%):

• Lead the development, implementation, and evaluation of CityKidz’ volunteer recruitment strategy.
• Build community partnerships and leverage networking, social media, advertising, outreach initiatives, and local media to attract qualified volunteers.
• Oversee volunteer screening and onboarding processes, including interviews, reference checks, and final approvals.
• Develop and maintain intake processes that ensure volunteers are matched with opportunities aligned to their skills, interests, and passions.
• Coordinate volunteer placement across departments and programs.
• Monitor volunteer pipeline needs and proactively address recruitment gaps. 

Volunteer Engagement, Training & Retention (25%):

• Develop and implement volunteer engagement and retention strategies that foster a healthy and sustainable volunteer culture.
• Ensure volunteers receive comprehensive orientation, training, and ongoing development opportunities.
• Support and equip supervisors to effectively onboard, develop, and support volunteers.
• Oversee volunteer scheduling processes and systems across programs and organizational initiatives.
• Lead volunteer recognition initiatives, including Volunteer Appreciation Week, milestone celebrations, and seasonal appreciation events.
• Gather volunteer feedback and implement improvements that enhance the volunteer experience. 

Volunteer Program Administration (15%):

• Manage and monitor volunteer program expenses in alignment with approved budgets.
• Maintain accurate volunteer records, documentation, databases, and reporting systems.
• Ensure compliance with organizational policies, screening requirements, confidentiality standards, and volunteer procedures.
• Develop and improve volunteer policies, procedures, and operational systems.
• Monitor volunteer data and trends to support decision-making and program development. 

Organizational Collaboration & Team Development (10%):

• Partner with department leaders to identify volunteer needs and strengthen volunteer integration across the organization.
• Collaborate with the Resource Development team to promote volunteer opportunities and community engagement initiatives.
• Provide coaching, guidance, and support to staff and volunteers involved in volunteer engagement efforts.
• Foster a collaborative, supportive, and mission-focused culture within the Volunteer Development team and across the organization. 

Reporting, Communication & Evaluation (10%):

• Prepare accurate and timely reports related to volunteer recruitment, engagement, retention, and organizational impact.
• Track and analyze volunteer metrics to identify trends and support continuous improvement.
• Collect volunteer stories, testimonials, and impact data for communications, marketing, and fundraising purposes.
• Serve as a leadership presence at volunteer events and initiatives.
• Maintain clear and consistent communication with volunteers and stakeholders. 

Saturday Program Leadership & Development (10%):

• Serve as a rotational Saturday Program Lead.
• Provide leadership and operational oversight for CityKidz programming.
• Ensure programs are delivered in a safe, welcoming, inclusive, and engaging environment.
• Coordinate volunteers and operational resources during program delivery.
• Evaluate program effectiveness and support ongoing program improvement efforts. 

Functional Supervision (5%):

• Support the Manager of Programs by coordinating the work of Volunteer Development Team members.
• Assign, prioritize, and monitor workloads to ensure departmental objectives are achieved.
• Provide day-to-day coaching, guidance, and accountability to team members.
• Support professional growth and development opportunities for staff and team members.

Qualifications and Demonstrated Skills:

• Comfortable working in a faith-based organization.
• Passionate about and aligned with the mission, vision, and values of CityKidz.
• Committed to valuing diversity, promoting inclusion, and contributing to a welcoming and supportive environment.
• Post-secondary degree or diploma in a related field such as Volunteer Management, Human Resources, Community Development, Nonprofit Management, or a combination of relevant education and experience.
• Minimum three years of experience in volunteer engagement, volunteer management, or a related leadership role.
• Demonstrated experience recruiting, screening, training, and retaining volunteers.
• Strong leadership skills with the ability to inspire, motivate, and develop volunteers and team members.
• Excellent organizational, planning, and time-management skills with the ability to manage multiple priorities.
• Excellent interpersonal, written, and verbal communication skills.
• Strong presentation and facilitation skills with the ability to deliver engaging training and orientation sessions.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Self-motivated with the ability to work independently and exercise initiative.
• Proficiency in Microsoft Office applications and experience working with volunteer management software, databases, or CRM systems.
• Demonstrated ability to build positive relationships with volunteers, staff, community partners, and stakeholders.
• Strong attention to detail, confidentiality, and professional judgment.
• Ability to collect, analyze, and report on volunteer metrics and program outcomes.
• Valid Class G driver’s licence and reliable access to transportation.
• Ability to work occasional evenings, weekends, and special events as required.
• Current Vulnerable Sector Check or ability to obtain one upon hire.

What We Provide:

• Full-time, 35 hours per week with a mix of onsite, community-based, and hybrid work.
• A unique opportunity to create meaningful impact in the lives of children and families.
• An engaging and collaborative work environment that encourages growth and professional development.
• Leadership opportunities within a mission-driven organization.
• A competitive compensation package including benefits.
• The opportunity to work alongside passionate staff, volunteers, and community partners committed to helping children dream big and reach their full potential.

CityKidz is committed to an inclusive, equitable, accessible workplace, and welcomes applications from racialized communities, persons with disabilities, members of minority groups, and all who reflect the diversity of our community. CityKidz accommodates the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.  Please advise the hiring manager to ensure your accessibility needs are accommodated through this process.

Thank you for your interest in CityKidz and please note that only successful candidates will be contacted. For more information about CityKidz please visit www.citykidz.ca. 

Apply for this job!