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CityKidz F.A.Q.

The more you know about CityKidz, the more you’ll love us. We’re happy to answer all your questions, but there’s no better way to learn about CityKidz than to experience what we do first-hand. Seeing really is believing!


You may have heard families in your neighbourhood talking about CityKidz, noticed our big red buses or seen the CityKidz sign somewhere around town and thought, “What is CityKidz?”

Below you will find some answers to some of the most frequently ask questions by our parents and, if you still have questions, you can email us or call us directly at (905)544-3996. We would love to hear from you!

What is CityKidz?

CityKidz is a nonprofit, faith-based organization that has existed for over 25 years. Presently we have branches in Hamilton, Ottawa and Regina.  Our programs are designed to inspire children to dream big, to increase resiliency and to instil positive values. Every program is packed full of interactive games, great music, prizes, drama and most of all it’s a ton of fun! Our website contains lots of information on who we are and all the amazing programs we offer for kids. To learn more about the programs, I’d recommend starting on the “Our Programs” page.

When is CityKidz?

CityKidz programs take place on Saturdays, March to June and Sept to December. In July and August we partner with local camps and recreation centres to expand our programming even further. Dates are subject to change, so we encourage you to connect with your local branch (Ottawa, Regina or Hamilton) for specific dates and times. You can also visit the Ottawa, Regina or Hamilton pages here on our website for more details.

Where is CityKidz located?

Presently CityKidz operates programs in Hamilton, Ottawa and Regina. The addresses for each program location can be found here.

Can my child attend?

Of course! All children are welcome to attend!

In Hamilton, children as young as 3 years old can attend the KinderKidz program, while children 6 to 12 are old enough to attend CityKidz each Saturday.  In Hamilton, youth ages 12 to 16 are also encouraged to attend our Wednesday evening CityYouth program. Presently in Ottawa and Regina, we are able to provide the CityKidz Saturday experience for kids 6 to 12.

How do I sign up?

It’s easy!

First, if you live within the CityKidz service area, we are pleased to be able to provide your child(ren) with free bus rides to and from our programs each week, and of course you’re welcome to attend too! If you do not live within our service area then our CityKidz bus service is not available, however if you have access to transportation, you and your children are of course, welcome to attend.

To sign up, and to find out if there’s a CityKidz bus in your neighbourhood, call or email us today!

For CityKidz Hamilton email: or call (905)544-3996
For CityKidz Ottawa email: or call (613)796-3063
For CityKidz Regina email: or call (306)529-8656

How much does it cost?

Absolutely nothing! Thanks to the generous donations from the community, CityKidz is free for all children!

Who will take care of my children at CityKidz?

CityKidz has been providing programming and taking care of children for more than 25 years. Our highest priority is always the safety and well-being of the children in our care.  During all of our Saturday programs, children are cared for by our staff and volunteers. All staff and volunteers are carefully screened through reference checks, police clearance reports and extensive interviews. Once screened, each staff member and volunteer receive the necessary training to ensure every child is cared for so they can fully participate in all the fun CityKidz has to offer.

How do we stay connected once we've signed up?

At CityKidz we believe relationships are important and one of the special and unique ways we are able to get to know children and families is by dropping by for a quick visit each week. No need to set the dinner table, our staff and volunteers stop by each week for a simple, quick visit at the door to say hi and to deliver flyers with information on the next week’s program. It’s a great opportunity for parents to meet the volunteers and staff who care for their children each week. It’s also an opportunity for children and families to ask any questions that they might have about CityKidz. Our weekly home visits have become a favourite part of the CityKidz experience for staff, volunteers, parents and especially for the children!


Every week, hundreds of children wait for the CityKidz bus to arrive and to bring them to our theatres. For the time they are with us they experience high impact programming with engaging games, skits, songs, memory moments and they even enjoy a meal together. Could you be one of the adults who brings the message of Faith, Hope and Love? We would love to show you what CityKidz is about and to introduce you to the opportunity to be part of changing children’s lives.

What are the requirements for becoming a CityKidz volunteer?

In order to be a CityKidz volunteer, you must be 16 years of age or older, in agreement with our mission, vision and values and complete the CityKidz Volunteer Intake Process. We desire that our volunteers commit to a minimum of one season. Each volunteer role is unique and the specific requirements may vary depending on the position. For more information about one of our opportunities, please email or call (905) 544-3996.

What are the steps involved in becoming a volunteer?

We want to make sure that CityKidz is the right fit for you! Our intake process is designed to start you in your role with confidence and excitement! All volunteers attend an orientation where they learn more about the history, mission and vision of CityKidz as well as information about each of our programs. Following orientation, volunteers are screened through an application, interview, police clearance and reference check. To begin the process, fill out this inquiry form!

I'm not free on Saturday. Do you have opportunities throughout the week?

We have diverse opportunities for individuals to volunteer with us. Throughout the week, we are looking for volunteers to assist with administration, reception and operational projects. If you are passionate about being part of the front line team, our CityYouth program is on Wednesday evenings and we are always looking for qualified youth mentors.

Do you accept High School students who are completing their 40 hours of volunteer service?

We ask volunteers to commit to a full season so that relationships and trust can be built with the kidz! If you are 16 years of age or older, and able to commit to a full season, we would be happy to help facilitate your requirement for graduation.

I’m not sure if I am able to commit to volunteering. Can I try it for one week?

Yes! If you would like to come as a guest for a Saturday, we would be happy to pair you with a current volunteer so you can see first hand what we are all about. We hope you will love it so much, you’ll be signing up for orientation!

What are the top volunteer needs?

Bus Drivers, Home Visit Team Members, Saturday Support (First Aid, Welcome Table), Saturday Team Members.

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